Andrea Bijoux is constantly striving to serve our customers with the best quality customer service. Our staff constantly strives to ensure fast and efficient processing and shipping of orders. When orders are received during business hours, the staff at Andrea Bijoux will try to ship the order on the same day. Unless there is a problem with the order, all orders will be processed and shipped out at a minimum of two business days. For shipping rates and arrival times please visit the specified shipping carrier with the tracking number that was provided.
The normal shipping pickup time is 5:00 PM PST Monday through Friday excluding the holidays observed by UPS. All orders received before 1:00 PM PST will be processed within the same day, unless there are many pending orders. Orders will be shipped when ready in the following business day(s) if such a situation arises. Weekend orders will be processed on the next business day. If there is an urgent matter with shipping, please notify us as soon as possible so we may assist you.
We ship within the United States and Internationally.
International Order Policy
We are not able to provide any destination country tax or duty charge if it is occurred. Please check any restrictions, duties, taxes and any other fees which are collected from your country before you place the order. Andrea Bijoux will NOT be responsible for any of the above duties and fees.
If the order arrives at your country and any of the following occur: (1) The customer refuses to accept the package. (2) No attempt is made in the country of destination to deliver the package. Andrea Bijoux reserves the right to abandon the package(s) and WILL NOT BE RESPONSIBLE for any refund.
You may cancel your order as long as your order is still in process. Please notify us immediately. Once your order has been shipped, we are unable to cancel your order.
All sales are final. If you are not satisfied with your purchase, please return the item(s) within 5 business days of the delivered date. There will be a 20% restocking fee, unless the return is for but not limited to, defective, broken, or incorrectly shipped item(s).
All returns are for store credit only.
Returns are only accepted with a RMA (return merchandise authorization) number. Please do not ship returns without a RMA number.
To request a RMA number, please send an email to firstname.lastname@example.org within 2 days upon receiving the merchandise with the following information: (1) Company name (2) Order # (3) Style # (4) Quantity & Color (5) Reason for the return (6) Photographs displaying the item(s).
Please note: Items must be in their original purchase condition, including the original product packaging and all accessories. Any item that you received with tags attached must be returned with those tags intact. The RMA number, once received, must be written on a copy of the original sales receipt.
Once a return has been authorized, customers will have 7 days to send the return to our location.
When returning the item(s), please return by USPS only (SHIPPING FEE FOR RETURNED ITEMS WILL NOT BE GIVEN FOR ANY OTHER METHODS). Please pack the item(s) in one package box/padded envelope and have the following items included inside:
All items in the original packaging
A copy of the original sales receipt with the RMA number written on it indicating which items are being returned
Please indicate the reason(s) for return on the copy of the original sales receipt
Please note: The shipping fee will not be credited for non-defective item(s) returns.
Please mail the return to:
ATTN: ONLINE RETURNS
1011 S LOS ANGELES ST, SUITE #100
LOS ANGELES, CA 90015
For any returned packages due to a failed delivery, i.e., multiple delivery attempts, insufficient address information, or delivery refusal, store credit for the amount of the purchase will be issued minus the original shipping cost, the return shipping cost, and a 20% restocking fee.
·The postmark date for the return should not exceed a week from the date the RMA number was issued. Returns sent after the allotted time will not be accepted and considered void.
·A return authorization for all claims will not be issued after the indicated dates.
·Returns without a RMA number will not be accepted and processed.
·Return labels/call tags are not provided.