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  Top » Catalog » Terms & Conditions

Terms & Conditions Terms & Conditions

 

Return Policy

All sales are final. If you are not satisfied with your purchase, please return the item(s) within 5 business days of the delivered date. There will be a 20% restocking fee, unless the return is for but not limited to, defective, broken, or incorrectly shipped item(s). 

All returns are for store credit only.

Returns are only accepted with a RMA (return merchandise authorization) number. Please do not ship returns without a RMA number.

To request a RMA number, please send an email to andreabijouxweb@gmail.com within 2 days upon receiving the merchandise with the following information: (1) Company name (2) Order # (3) Style # (4) Quantity & Color (5) Reason for the return (6) Photographs displaying the item(s)

Please note: Items must be in their original purchase condition, including the original product packaging and all accessories. Any item that you received with tags attached must be returned with those tags intact. The RMA number, once received, must be written on a copy of the original sales receipt.

Once a return has been authorized, customers will have 7 days to send the return to our location.

When returning the item(s), please return by USPS only (SHIPPING FEE FOR RETURNED ITEMS WILL NOT BE GIVEN FOR ANY OTHER METHODS). Please pack the item(s) in one package box/padded envelope and have the following items included inside:

  • All items in the original packaging
  • A copy of the original sales receipt with the RMA number written on it indicating which items are being returned
  • Please indicate the reason(s) for return on the copy of the original sales receipt

Please note: The shipping fee will not be credited for non-defective item(s) returns.

Please mail the return to:

                        Andrea Bijoux

                        Attn: Online Returns

                        1011 S Los Angeles St, Suite #100

                        Los Angeles, CA 90015

 

For any returned packages due to a failed delivery, i.e., multiple delivery attempts, insufficient address information, or delivery refusal, store credit for the amount of the purchase will be issued minus the original shipping cost, the return shipping cost, and a 20% restocking fee.

 

  • The postmark date for the return should not exceed a week from the date the RMA number was issued. Returns sent after the allotted time will not be accepted and considered void.
  • A return authorization for all claims will not be issued after the indicated dates.
  • Returns without a RMA number will not be accepted and processed.
  • Return labels/call tags are not provided.